Please read these Terms of Service ("Terms"), which set forth the legally binding terms and conditions between you and Pepper Rest Ltd ('Peppa' or 'we', 'our' or 'us'). It governs your access to and the use of Peppa's website, mobile application and the services provided by Peppa.

Our collection and use of your personal information in connection with your use of our services are described in ourPrivacy Policy

Your access to use our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, merchants, users, and any other person who accesses or uses our services.

Our website is not directed at you if we are prohibited by any law of any jurisdiction from making the information on our website available to you and is not intended for any use that would be contrary to your local law or regulation.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms then, you may not access our services.

In these Terms,

The Service is offered subject to acceptance of all the terms and conditions contained in these Terms and all other operating rules, policies, and procedures that may be published on the Platform, which are incorporated by reference, including operating rules, policies, and procedures of third-party service providers to the Platform that are referenced herein. These Terms apply to every user of the Service(s).

In addition, some Services offered through the Platform may be subject to additional terms and conditions adopted by the Platform. Your use of those Services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.

Peppa reserves the right, at its sole discretion, to modify or replace these Terms from time to time by posting the updated terms on the Platform. It is your responsibility to check the Terms periodically for changes. If you object to any such changes, your sole recourse will be to cease using the Platform and the Service. Your continued use of the Service following the posting of any changes to the Terms will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Peppa reserves the right to change, suspend, or discontinue the Service (including, but not limited to, the availability of any feature, database, or content) at any time for any reason. Peppa may also impose limits on certain features and Services or restrict your access to parts of or the entire Platform without notice or liability.

3.1. Peppa is a technology company that provides ecommerce solutions. Peppa provides peppa.io and other related applications.

3.2. Through the Platform, Peppa enables Merchants to create an online storefront for the facilitation of ecommerce transactions and it allows Buyers access to a wide range of products offered by the Merchants. It also provides order and logistics management services to its Users.

3.3. Peppa shall not, in the absence of an express written agreement to the contrary, be a party to contracts between a Merchant and a Buyer on the Platform and contracts between Users. Each User shall be at liberty to review the underlying terms and conditions pertaining to a Transaction before initiating and concluding such Transaction.

3.4. Our Services can be accessed through our website and mobile applications.

3.5. Peppa provides corporate and individual Accounts for Users. To access our Services, Users are required to sign up on the Platform and create an Account by providing their email addresses and setting up a password. Each User will be also required to select an Account, either as a Merchant or a Buyer, tailored to their needs and the Services we provide.

3.6. Each User granted access to use the Platform has a responsibility to ensure that no third party shall gain access to the User's Account information.

3.7. Peppa may make access to the Platform and the Services, or certain areas or features of the Platform, subject to certain conditions or requirements, such as meeting specific eligibility criteria.

3.8. You must be at least 18 (eighteen) years old and able to enter into legally binding contracts to access and use our Services. By accessing or using the Platform, you represent and warrant that you are 18 (eighteen) or older and have the legal capacity and authority to enter into a contract.

3.9. Peppa shall not bear any responsibility for verifying the identity or ownership of any User's business. However, in accordance with applicable laws and for transparency purposes, we reserve the right to request Users to provide government identification or other pertinent information and may conduct additional checks to confirm their identities and business ownership. You agree to strictly observe the security and authentication procedures of the Platform and you will log out from the Platform at the end of every visit.

3.10. When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of these Terms, which may result in immediate termination of your account on our Platform and the Service.

3.11. We reserve the right not to open an account for a potential or to discontinue rendering our service to a User. Peppa shall be exempted from any liability resulting from the discontinuance of service.

4.1. You agree to grant Peppa an irrevocable right to collect and use any information you provide to Peppa or that Peppa collects from you, for the specific purpose of providing you with the Services.

4.2. You hereby agree and authorise us to verify the information provided by you to us against your information including but not limited to your phone number, date of birth, identification card, business registration details and contact information, and any other information that will enable us to identify you or your business and comply with required regulatory "Know Your Customer" (KYC) requirements.

4.3. Peppa reserves the right to request for further information from you pertaining to you or the creation of your Account at any time. Failure to provide such information within the time required by Peppa may result in Peppa declining to accept your request or a delay in the creation of your Account.

4.4. By using our Services, you agree that we may disclose or transfer your information to third parties or any other entity deemed necessary to fulfill our obligations to you as outlined in this Agreement.

4.5. All other provisions regarding the use of your personal information are contained in our Privacy Policy.

If you submit to us or post through our Services any business information, testimonial, comment, review, suggestion, or any work of authorship (collectively a "submission"), including without limitation, submissions about any of our products or services, you agree that such submissions may be used by us in any manner. Please do not make or send any submission to us that you consider containing confidential or proprietary information. No submission sent to us shall be treated or considered as confidential information.

By submitting or sending a submission to us, you:

5.1. represent and warrant to us that the submission is original to you, that no other party has any rights thereto, and that any moral rights in such submission have been waived; and

5.2. that you grant to us a royalty-free, unrestricted, worldwide, perpetual, irrevocable, non-exclusive and fully transferable, assignable and sublicensable right and license to use, reproduce, publish, distribute, display, translate, summarise, modify and adapt such submission (in whole or in part) and or/to incorporate it in other works in any form, media, or technology now known or later developed, in our sole discretion, with or without your name.

Representations and warranties are statements and promises made by you to Peppa, which we rely on as being accurate in our dealings with you. You make the following representations and warranties to us at the time of agreeing to these Terms and every time you use our Services:

6.1. you are over the age of 18 (eighteen) years, or at least the age of majority in the jurisdiction where you reside;

6.2. you are of sound mind and have the capacity to enter into a legally binding contract;

6.3. all personal information that you provide about yourself is accurate and true to the best of your knowledge;

6.4. all information that you provide about your business is accurate and true;

6.5. all information that you provide about your products is accurate and true;

6.6. you shall not create more than one account or create an account for anyone other than yourself (with the exception of accounts created for corporate organisations); and

6.7. you are not breaching any Applicable Laws or regulations that are applicable to you or any company, or legal entity.

7.1. All Users shall be required to provide some financial information to our payment service providers at the time of facilitating any Transaction. Each User warrants to provide complete and accurate payment information.

7.2. Payments to Peppa shall be made through any of the stipulated payment gateways provided on the Platform. Peppa shall use the payment methods you provide, and payments shall be processed in the applicable currency.

7.3. Payments processed by Peppa shall include any applicable taxes and additional fees including currency conversion costs which shall be borne by the User.

7.4. Peppa shall notify you of the applicable price for the Service and reserves the right to adjust its pricing where necessary.

7.5. Peppa utilises a third-party payment processor to link your payment card to the platform. Payment processing and other services related to your use of the platform are subject to the privacy policies, terms, and conditions of the payment processor and your credit card issuer, in addition to these Terms.

7.6. By providing your debit or credit card or other payment information accepted by our payment service providers, you expressly agree that we are authorised to charge the relevant fees for your use of the Service or the facilitation of a Transaction, together with any applicable taxes.

7.7. Peppa strives to ensure the payment services are always available but cannot guarantee uninterrupted access or guarantee the absence of errors or viruses. Peppa shall not be responsible for errors or liabilities resulting from errors made by its payment service providers or third parties.

7.8. Peppa reserves the right to review Transactions and request for further details on a transaction. In the event of a review, the funds relevant to the reviewed transaction shall be retained by Peppa until the review is completed. Where a reviewed transaction fails to meet the requirements for approval, the funds shall be returned to the sender, net of applicable refund fees.

7.9. If you disagree with any payment transaction, you can submit such complaint to prosper@peppa.io within 30 (thirty) days of the payment transaction ("Dispute Period").

Peppa shall ensure that Merchants provide accurate description of any product that they sell on the Platform. However, Peppa does not warrant that product descriptions or other information about the offered product is accurate, reliable, complete, fit for purpose or error-free. If a product offered on the Platform by a Merchant is not as described, a Buyer's remedy is to return the product to the Merchant in its unused condition within 14 (fourteen) days of receiving the product.

Peppa is an ecommerce platform that provides Merchants with online stores and facilitates Transactions between Buyers and Merchants. Parties other than Peppa therefore operate stores and sell product lines through Peppa. In addition, we provide links to the sites of Merchants on our Platform. If you purchase any of the products or services offered by these Merchants, you are purchasing directly from those third parties, not from Peppa. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any of these Merchants (including the content of their websites). Peppa does not assume any responsibility or liability for the actions, product, and content of these Merchants and their websites. You should carefully review their privacy statements and other conditions of use.

10.1. The Service and all rights in our product name, trade names, logos, service marks, slogans, product packaging, its original content, features and functionality are and will remain the exclusive property of Peppa. Our trademarks may not be used in connection with any product or service without our prior written consent.

10.2. Peppa may, at its sole discretion, enable Users to (i) create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Platform ("User Content"); and (ii) access and view User Content and any content that Peppa itself makes available on or through the Platform, including proprietary content and any content licensed or authorized for use by or through Peppa from a third party ("Peppa's Content" and together with User Content, "Collective Content").

10.3. You will not use, copy, adapt, modify, prepare derivative works of, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Platform or Collective Content, except to the extent that you are the legal owner of certain User Content or as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Peppa or its licensors, except for the licenses and rights expressly granted in these Terms.

10.4. Subject to your compliance with these Terms, Peppa grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to access and view any Collective Content made available on or through the Platform and accessible to you, solely for your personal and non-commercial use.

10.5. Users shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the Service; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder.

11.1. You shall not use the Platform for any purpose that is prohibited by these Terms. You are responsible for all of your activity in connection with the Service. Violation of our rules may result in the termination and cancellation of your Account. You acknowledge and agree that we may terminate any Peppa Account at any time for any reason (including, but not limited to, our independent assessment or the receipt of claims or allegations from third parties or authorities).

11.2. Each User shall operate and use only 1 (one) account. Multiple accounts belonging to a single User shall be closed without recourse to the User. Where such account closure happens, Peppa shall be exempted from any liability resulting from the closure.

11.3. Users shall not utilise the Platform or the Services for any illegal purpose.

11.4. You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Platform, you will not and will not assist or enable others to:

11.5. You acknowledge that Peppa has no obligation to monitor the access to or use of the Platform by any User or to review, disable access to, or edit any User Content, but has the right to do so to (i) operate, secure and improve the Platform (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure User's compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to User Content that it determines is harmful or objectionable; or (v) as otherwise set forth in these Terms. Users agree to cooperate with and assist Peppa in good faith, and to provide Peppa with such information and take such actions as may be reasonably requested by Peppa with respect to any investigation undertaken by Peppa or a representative of Peppa regarding the use or abuse of the Platform.

12.1. You are responsible for checking, confirming and satisfying yourself as to the accuracy of any information provided on our Platform.

12.2. You are responsible for ensuring that you act in good faith towards other Users on the Platform.

13.1. The Platform may contain links to third-party websites or services that are not owned or controlled by Peppa.

13.2. Peppa has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Peppa shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

14.1. We may terminate or suspend our Service to you immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

14.2. Upon termination, your right to use the Platform and our Service will immediately cease. If you wish to terminate your Account, you may simply send an email to prosper@peppa.io.

You agree to indemnify and hold harmless Peppa, its affiliates and subsidiaries, its officers, directors, employees and agents, against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:

15.1. your fraudulent or illegal use of the Services or the Platform;

15.2. your negligence or any default by you of any of these Terms;

15.3. any inaccurate or incomplete information that you have knowingly provided to us;

15.4. you allowing any other person to access your Account either with your permission or as a result of your failure to keep your username and password private;

15.5. any claim made against you for actual or alleged infringement of Peppa's Intellectual Property or any actual or alleged infringement of a third party's Intellectual Property arising out of or in connection with our Services or your use of the Platform.

In no event shall Peppa, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

16.1. your use of the Platform or the Services or your inability to use the Platform or the Services;

16.2. any conduct or content of any third party on the Platform;

16.3. any unauthorised access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose; and

16.4. any legal proceedings between the you and any third parties.

17.1. Your use of the Service is at your sole risk. The Platform is provided on an "AS IS" and "AS AVAILABLE" basis. The Platform is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

17.2. Peppa, its subsidiaries, affiliates, and its licensors do not warrant that a) the Platform will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Platform is free of viruses or other harmful components; or d) the results of using the Platform will meet your requirements.

18.1. These Terms shall be governed and construed in accordance with the laws of the England and Wales.

18.2. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

Any dispute, controversy, proceedings or claim between you and Peppa relating to these Terms (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.

Peppa shall not be liable for failure to perform, or for delay in performing its obligations hereunder if such failure or delay shall be due to natural disasters, war, riot, civil commotion, weather, pandemics, epidemics, labour disputes, failure of sub-contractors or any other cause beyond its reasonable control and whether or not of a similar nature to the foregoing.

We welcome and encourage you to provide feedback, comments and suggestions for improvements to Peppa's Platform or Services. You may submit your feedback by emailing us at prosper@peppa.io. Any feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting your feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.

Peppa reserves the right, in its sole discretion, to update the Terms to reflect changes. In the event of changes, we will provide you with reasonable notice via e-mail (to registered Users) and pop-up messages displayed on the Platform in advance of the effective date of the update.By continuing to use our Services after the effective date of the changes which shall take effect automatically, you accept the updated Terms. If you do not agree to the updated Terms, kindly refrain from using the Services by or before the effective date of the changes.

If you have any questions about these Terms, please contact us at prosper@peppa.io

This document was last updated in 1st January 2024.